Privacy Policy

When you contact us or engage our services, we may collect the following information:

• Personal identification: Your full name, phone number, and email address
• Business information: Your business name, type, location, and requirements
• Communication records: WhatsApp messages, emails, and enquiry form submissions
• Payment details: Transaction references and payment confirmations (we do not store card or bank account details)
• Website content: Photos, text, logos, and other content you share with us for the purpose of building your website
• Technical data: IP address, browser type, and usage data collected automatically when you visit our website

We use the information we collect solely for the following purposes:

• To provide, build, and deliver the website services you have requested
• To communicate with you about your project, including updates, approvals, and delivery
• To process payments and maintain financial records as required
• To respond to enquiries and provide pre-sales support
• To send project-related notifications and reminders via WhatsApp
• To improve our services based on client feedback and requirements

We do not use your personal information for unsolicited marketing, cold outreach, or any purpose unrelated to the services you have engaged us for.

We treat your information with strict confidentiality. We do not sell, rent, trade, or share your personal information with third parties for their own marketing or commercial purposes.

Your information may be shared only in the following limited circumstances:

• Service providers: Where necessary, with trusted platforms such as hosting companies, domain registrars, or payment gateways — solely to deliver the services you have requested
• Legal requirements: If required to do so by applicable law, court order, or government authority
• Business content: Your business name, logo, and website may be displayed in our portfolio as sample work, unless you specifically request otherwise in writing

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Communication records are stored on secured platforms including Google Workspace and WhatsApp Business.

We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Project files are securely stored and deleted upon your request after project completion.

Our website may use cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site. We may use Google Analytics to track aggregate usage data such as page views and session duration.

You can choose to disable cookies through your browser settings. Disabling cookies will not affect your ability to contact us or access our services.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal obligations
• Opt out of your business being featured in our portfolio at any time
• Withdraw consent for communications at any time by contacting us on WhatsApp

To exercise any of these rights, contact us at krystlemediaworks@gmail.com or WhatsApp +91 90828 38937.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Continued use of our services after any changes constitutes your acceptance of the updated policy.